Applying liquid metal to gaming laptops is always a nerve-wracking experience, even more so when a qualified technician ends up botching the job on premium machines like the Acer Predator Helios Neo 16S AI. One customer describes his experience as a nightmare because, in an attempt to resolve his gaming laptop’s thermal throttling, the company personnel not only forgot to apply paste to the CPU, but also used a knife to spread the paste on the GPU. Needless to say, the Predator Helios Neo 16S AI continued to overheat.
Lack of technician training can result in improper gaming laptop servicing, but owners should also be mindful of what company employees are up to
The experience was detailed by Redditor ‘u/egoxvert,’ as his Predator Helios Neo 16S AI featuring an Intel Core Ultra 7 255HX CPU and an NVIDIA RTX 5060 GPU was hitting temperatures of 105°C and 87°C, respectively. After waiting an entire month for Acer’s warranty support to respond, which only occurred after lodging a formal grievance on the National Consumer Helpline, a technician finally arrived at the customer’s home to inspect the laptop
Rather than delivering a professional repair job, the technician appeared completel...