Concerns Over Service Quality Persist at Bahamas Telecommunications Company
The Bahamas Telecommunications Company (BTC) continues to grapple with declining service quality, raising concerns among customers and observers. Many users report failed connections when attempting to reach U.S. numbers, particularly with BTC's preferred partner, T-Mobile, citing ongoing issues with call connectivity and data access.
Connectivity Issues in Nassau
In Nassau, VOIP calls often experience delays of nearly ten seconds before establishing, with frequent disconnections and abrupt silences during calls—problems that have persisted since the Progressive Liberal Party (PLP) assumed office in 2021. Despite discussions between government authorities and the Universal Regulatory Compliance Authority (URCA), service quality has not improved; in fact, reports suggest it has worsened.
Company’s Response and Initiatives
Amidst these challenges, BTC’s leadership claims to have taken targeted steps to address customer concerns. CEO Sameer Bhatti announced investments aimed at enhancing network speed and reliability as part of the 'You Said It, We Did It' initiative, ali...