Industry Professional's Review of Diligent Boards After Six Years
An industry professional shares a negative review of Diligent Boards after six years of use as a portal for board and committee documents. The user highlights a significant decline in service quality over recent years, citing issues such as poor handling of large files, sluggish performance, and frequent technical outages that support teams fail to resolve.
Concerns About Cost and Service Levels
Additionally, the reviewer criticizes the platform's high cost relative to its diminished service levels and notes recent changes in contact points without prior notice. The lack of meaningful updates or enhancements to the portal indicates a lack of investment in the product.
Security and Usability Issues
The reviewer also points out potential security concerns and the platform's limited usability, which hampers the company's secretariat team from efficiently executing their duties, leading to delays and frustration during meetings. They emphasize that security should be a baseline expectation rather than a bonus.
Comparison with Market Alternatives
After evaluating altern...