Froedtert Pharmacy Launches Specialized Insurance Support Service

Froedtert Pharmacy Enhances Patient Support with Dedicated Insurance Assistance Navigating prescription insurance can often be complex and frustrating for patients. To improve this experience, Froedtert Pharmacy has launched a specialized support service aimed at addressing patients' insurance-related inquiries and concerns. Patients are referred to this service by their healthcare providers or pharmacy staff when additional assistance is needed. The team comprises experienced pharmacists and technicians skilled in resolving insurance issues, such as obtaining prior authorizations or clarifying coverage details. This service also offers personalized counseling on pharmacy benefits, medication options, and cost-saving strategies. According to John Rose, Manager of Integrated Pharmacy Services, "Froedtert Pharmacy is committed to supporting our patients by providing in-depth assistance with medication questions, benefit explanations, and alternative solutions to ensure they receive the best care and pricing." The pharmacy team acts as a dedicated help desk, engaging in detailed conversations to eliminate stress and confusion related to medications. Patients with questions about their...