Hello. This is Alex Bakker with what’s important in the IT and business services industry this week.
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Field Services
AI is compressing the cost of knowledge work across IT services. But whether the domain is application development, infrastructure management, network operations or BPO, the commercial assumption is that IT services providers need to commit to savings as a part of almost every deal.
At the same time, AI has made a lot of the technology conversation around physical hardware again for the first time in years. The industry is talking about GPUs and servers, but also power generation, cooling, data-center construction and all the other physical infrastructure required to support new AI capacity. That is only one end of a much larger physical technology estate. Enterprises are also adding sensors and connected equipment to factories, instrumenting retail stores and other operating locations, deploying edge infrastructure and continuing to install and refresh workplace and network technology. Our latest ISG Market Lens Field Services Study covers this entire spectrum, from project deployments and workplace t...