New Guest Recovery Dashboard, Survey Integrity protections, and Admin-Configurable User Permissions give operators the control to run smarter restaurants.
SALT LAKE CITY, UT, UNITED STATES, September 16, 2026 /EINPresswire.com/ — Ovation, the AI-powered guest experience platform for restaurants, today announced its Summer 2026 Product Release, delivering a new dashboard that puts a dollar value on guest recovery, stronger protections against fake or duplicate surveys, and admin-level control over what each role can see and do.
Guest Recovery Dashboard — Proof That Recovery Pays Off
Operators have always been able to respond to negative feedback. What they couldn’t see is how well it worked. The new Guest Recovery Dashboard pulls recovery reporting out of the inbox and spreadsheets into one place, scoped to the locations each user is permitted to see.
With the dashboard, operators can:
1) See four headline metrics at a glance — Recovery Revenue, Recovery Rate, Avg Response Time, and Response Rate — each benchmarked against the prior period
2) Prove the so-what with Impact on Guest Behavior, comparing return likelihood for guests who got a response against a platform-wide benchmark f...