Giving AI Credit: How Far Consumers Will Let Agents Go
Consumers are open to letting AI agents help with credit, but fewer would let one submit an application, even with their approval. This report shows which credit tasks consumers would let an agent handle, how long they would wait for a credit decision and which providers they would trust to offer an agent.
Artificial intelligence (AI) could become a financial co-pilot for consumers, but fewer than half (49%) would let it submit a credit application for them.
The majority of consumers are willing to let an AI agent help with credit, yet fewer would let it act on their behalf. More than six in 10 (63%) would let an AI agent compare credit offers, while only 49% would let one complete and submit an application, even if they give the final go-ahead. Younger consumers are more willing, with Generation Z individuals more than twice as willing as baby boomers and seniors to let an AI agent submit their applications (63% vs. 30%).
Consumers also want the agent to explain itself. Nearly eight in 10 (79%) say it is very important or essential that an AI agent explain, in plain language, why it chose a particular offer or action.
These ar...