Chicago, IL — Rising Medical Solutions has announced the publication of its 12th annual Workers’ Compensation Benchmarking Study. The latest report explores how claims organizations are balancing digital transformation initiatives with the preservation of essential human elements to achieve optimal results.
Based on extensive focus group research with claims and medical management leaders, the study offers real-world insights into strategies organizations are adopting to integrate artificial intelligence (AI). These approaches aim to enhance human performance and strategic efficiency while maintaining the importance of human judgment and emotional intelligence that technology cannot replicate.
Statement from Rachel Fikes
"The workers’ compensation sector faces a critical challenge: leveraging AI's capabilities without losing empathy or negatively impacting outcomes," stated Rachel Fikes, Chief Experience Officer and Study Program Director at Rising Medical Solutions. "Our findings show that successful organizations are not choosing between technology and human connection. Instead, they are combining both thoughtfully to improve injured workers’ experiences ...