AI and automation are helping reduce repetitive work for revenue cycle teams, pushing them towards greater capabilities for data literacy and problem solving, four revenue cycle leaders said at Becker’s 11th Annual Health IT + Digital Health + RCM Conference.
It’s a trend that Dayne Hoffman, vice president of revenue cycle at Kansas City (Mo.)-based Children’s Mercy; Sandra Lood, vice president of revenue cycle management at Santa Barbara, Calif.-based Cottage Health; Penny Jefferson, RN, director of clinical documentation integrity at Sacramento-based UC Davis Health; and Patrick McDermott, chief revenue officer at Danville, Pa.-based Geisinger, all expect to accelerate.
A bold prediction
Mr. McDermott predicted the future and said he could see a typical 1,000-person revenue cycle team decreasing to around 300 as staff are paired with AI agents.
‘The organization structure that we all have right now is the greatest impediment to innovation,” he said. “We have to completely change it … it’s going to be skinnier and it’s going to be shorter.”
Mr. McDermott also suggested that fully remote work in the revenue cycle can undermine creativity, collaboration and camaraderie for teams. “M...