Imagine you notice one of your employees sending emails at 1 a.m. about a big project. Do you wonder whether they’re working overtime? Do you assume something is going wrong with the project? Or do you simply think it’s strange and move on?
Those are all understandable reactions, but they’re also based on assumptions. Curiosity takes us one step further. Instead of deciding why someone is working at 1 a.m., we ask them about it. A simple question like, “How are things going for you with this project?” can open the door to understanding something we might otherwise have missed.